Privacy Policy

At Smash Queen, we value and respect the privacy of our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or engage with our services. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect two types of information from you:

• Personal Information

This includes your name, email address, phone number, and event details when you fill out forms or contact us directly. This information is necessary for us to process your orders, respond to inquiries, or provide our services to you.

• Non-Personal Information

We collect data about your visit to our website, such as IP address, browser type, device, pages visited, and time spent on our website. This information helps us improve our site’s functionality and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Orders and Deliver Services:We need your contact details and event information to confirm your order, deliver food, and provide you with any necessary information regarding your events.
• To Improve Our Services:Your feedback helps us improve our offerings, whether it's food or customer service, to create the best experience for you.
• To Communicate With You:We may use your contact details to update you on your order, upcoming events, or promotions related to our food truck services.
• For Marketing Purposes:With your consent, we may send you marketing communications about new flavors, events, or promotions. You can opt-out at any time by unsubscribing to our emails.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following trusted partners to help us deliver services or manage our business:

• Service Providers

We work with third-party vendors who help us process payments, deliver food, or manage our website. These providers only have access to the necessary information to perform their tasks and are not allowed to use your data for other purposes.

• Legal Compliance

We may disclose your information if required by law or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our customers.

4. Data Security

We take the security of your personal information seriously and implement reasonable security measures to protect it from unauthorized access, disclosure, alteration, and destruction. However, please understand that no method of data transmission over the Internet or electronic storage is 100% secure.

5. Cookies

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize your preferences and improve site functionality. You can control cookie settings through your browser. However, disabling cookies may affect the performance of some features on our website.

6. Your Rights

You have the right to:

• Access and Update Your Information: You can request a copy of your personal information or ask us to update any incorrect data.
• Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails, you can unsubscribe at any time by clicking the "unsubscribe" link in the email.
• Delete Your Information: You can request that we delete your personal information, though we may need to retain certain data for legal or operational reasons.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or services. When we do, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at: Email: []
Phone: []
Address: []
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